First Steps

This is a tutorial on how to use Audioliz, from the very beginning to your first call analysis. Let’s go!

1. Visualize call analysis

After every call is analyzed, you can see all the useful information about it:

• General information about the call: date of creation, audio file name, duration, agent, call type, called number, etc.

• The transcript of the call

• The call audio file

• Questions/responses with explanations on each response.

2. How to load a call

To analyze the next calls, you should first load them. If you use a calling system that has recordings, you can connect it very easily to Audioliz. This is the best solution when you want to follow closely your production.

But you can also load your calls manually, via the Audioliz interface. Let’s load our first call:

3. Re-run a call analysis

If you change a question in the scorecard, and you want to re run an analysis on a call, here’s how to do it :